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Frequently Asked Questions

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Frequently Asked Questions

Membership

Are you interested in taking a tour?

We offer both scheduled and walk-in times. To schedule a tour appointment, please call (734) 580-2505.

Walk in tours are available:
Monday – Friday: 8am-7pm
Saturday & Sunday: 9am-3pm
We do not offer walk-in tours on holidays that impact center hours

Does the Wellness Center have any non-member offerings?

Non-members may participate in services such as Massage Therapy, Personal Training, Nutrition Counseling and Next Steps Programs. To schedule a service, please see the Member Service Desk or call (734) 580-2500.

We offer educational lectures and events throughout the year that are open to anyone. The Wellness Center also provides Community Programs such as Yoga, Tai Chi, Aquacize with Arthritis, and other classes for non-members as well as members. Click here or call Member Services at (734) 580-2500 for more information. Dexter Wellness Center hosts FREE educational seminars and workshops at the Wellness Center throughout the year for the general public. Topics range from stress reduction and nutrition to endurance training and beyond. Register for educational seminars at the Member Service Desk or by calling (734) 580-2500.

How can I keep member dues costs down?
One option is to pay for an annual membership upfront. In doing so, you receive a 13th month free of charge. You are also locked into the price for a full year, regardless of dues increases that may occur during the year.

Several good habits help keep costs down:
Always wear clean athletic shoes in the facility to keep floors and equipment clean and prevent excessive maintenance. Use all fitness equipment according to manufacturers recommendations. Inappropriate use of equipment causes premature repairs or replacement. Always shower with soap and water before using the pools. Perfumes, lotions and oils clog filters and require additional chemical additives to correct pH and chlorine levels. Remember to place used towels and robes in the designated laundry bins. Keep center hair dryers and locker room amenities for use at the center only. Replacement of items taken from the center is costly.

I would like to rejoin the Wellness Center, what do I need to do?
To rejoin the Wellness Center, please visit our Member Service Desk to complete the necessary re-enrollment paperwork to initiate your membership again.

Can I bring a guest to the Center?
Yes. Guest fees are $10.00 per visit. Each guest is limited to 3 visits per calendar year. A guest must be 18 years of age to use the facility on his or her own. A guest 12 – 17 years of age may use the facility if accompanied by their parent or legal guardian. A grandparent may bring their grandchild with a alternate guardian authorization waiver form signed by the parent or legal guardian. A guest waiver form is completed once a year for the Center. Members receive two complimentary guest passes on their birthday.

I would like to add my spouse to my membership, what do I need to do?
Simply stop at the Member Service Desk to add an additional family member or person that resides in the same household to your membership. The enrollment fee (if applicable) and first months dues for the additional member are due at the time of enrolling. A service desk representative will complete the agreement. The current member and the new member must sign the agreement to activate the new member.

Can my 12 year old be a member at the wellness center?
Yes, the Wellness Center has reduced the minimum age for an individual membership to allow 12-15 year olds to become members on parent’s account. Teen members must complete an equipment orientation before they can begin working out at the Center. Ask for details. 12-15 year olds can now be guests at the Center. They must be accompanied by their parent and/or guardian. A waiver needs to be signed by the parent and/or guardian.

I need to leave the Center for a few months, what options do I have?

Members may request that their membership be placed on hold (“bridge”/”freeze”). Requests may be honored for medical reasons (freeze), temporary relocation or optional bridge (bridge). To submit a bridge/freeze request, please contact the Member Service Desk. All requests for membership bridge/freeze must be submitted in writing and approved by the Center Director.

Bridge/Freeze time will be approved in full month increments only. Membership dues for any members on an approved bridge or freeze will be suspended. Center access is not permitted during a membership bridge unless a $10 day pass is purchased. Members on an approved medical freeze are not permitted to use the facility until released by their physician. Memberships may be placed on a medical freeze for a minimum of one (1) months and must not exceed five (5) months with a note from the physician. Memberships may be placed on a temporary relocation bridge for one (1) months and must not exceed five (5) months and relocation address must be provided. Memberships may be placed on an optional bridge request for one (1) month and must not exceed three (3) months (limit of 3 months in a calendar year). No combination of any bridge or medical freeze can exceed 5 months in a calendar year. Please see the Member Services Desk for complete bridge/freeze details.

What do I need to do to cancel my membership?
All membership cancellations require advance written notice. If written notice is received by the 20th of the month, membership will terminate at the end of the month. If received after the 20th of the month, membership will terminate at the end of the following month. Members are responsible for paying their monthly dues for the period until cancellation becomes effective. You may fax a written letter to (734) 580-2501, mail the cancellation letter to 2810 Baker Road, Dexter, Michigan, 48130, email a letter to [email protected] or stop at the Membership Service Desk to sign a cancellation form.

My adult child will be home from college for holiday breaks. Can he/she use the Center?
Yes, an extended guest pass for college students is available. We have developed an extended guest pass for college students of center and community members. During Spring Break and summer vacations, Thanksgiving and Christmas a one-week or one-month pass may be purchased. The college student must present a valid college ID upon each visit. The pass can be purchased in advance at our Member Service Desk.

The company I work for is interested in having employees join the Wellness Center. Do we get a discount?
Companies everywhere are realizing that offering fitness center memberships to employees makes good business sense. For every $1 invested in your employee’ health and wellness returns $3 in savings. The Dexter Wellness Center is now partnering with the Chelsea and Stockbridge Wellness Centers to offer corporate memberships to companies of all sizes. If you would like more information about our Corporate Membership offerings, please contact Shelley at 734-214-0227.

I lost my membership card, how do I replace it?
At the time of enrollment, a complimentary card and key chain card is given to each member. The charge for a replacement card is $5.00. You may stop at the Member Service Desk to pay for and pick up a new card. You can also add your member card number to our mobile app and check-in via your phone.

What if I misplace my Member Handbook?
Members are provided Member Handbooks at time of enrollment, but you may ask for an additional copy the Member Service Desk or download the digital copy here.

Fitness

What is proper attire for the Wellness Center?
The Wellness Center requires appropriate shoes in all fitness areas of the facility. Shoes should be clean and dry. Swimsuits are required in the pool area as well as the whirlpool. A towel is recommended when using the sauna. Members are expected to conduct themselves in accordance with the highest standards. The Wellness Center reserves the right to rescind membership privileges based on improper conduct or behavior, which might interfere with other members’ enjoyment of the facility.

I want to take a group exercise class but do I have to register first?
Membership includes over 70 group exercise classes per week including Pilates and yoga. Any class listed in the current Class Schedule is available for members to participate at no additional charge. Classes are drop in. Members and guests do not have to pre-register. The classes are conducted on a first come first serve basis. To view the class exercise schedule click here.

I had my fitness assessment 6 months ago. How do I find out if there has been any change since my original assessment?
We encourage members to have a reassessment every 3-6 months. If you would like to have a second fitness assessment, please see anyone of our fitness staff members to schedule your appointment.

I had my fitness assessment a few months ago, but have additional questions, whom can I talk with?
The Wellness Center has fitness staff available during all Center hours to help you with your exercise program and questions. A fitness staff member is located on the fitness floor at all times. If you are having trouble with your exercise routine or have any questions, one of our fitness staff members will be happy to assist you.

Other Offerings

Can I buy gift cards for friends or families that are not center members?
Yes you can. Members and Non-members can purchase goods and services with gift cards from Dexter Wellness Center. A gift card can also be used towards the purchase of a membership. A menu of services and prices are available at the front desk to help guide you in your gift card purchase.

Accounting

How do I enroll my children into Kids in Motion childcare? What will it cost?
The Kids in Motion childcare area is for children 6 months through 11 years old. To enroll your children, visit our Member Service Desk to fill out the appropriate paperwork. You must fill out a Health History Questionnaire for each child and sign an enrollment form. The cost to add your children is $35/month/child. If you have 3 or more children, the 3rd, 4th child etc is $15.00/month/child. The Kids in Motion area also has a Pay per Visit option. The cost for Pay per Visit is $10/visit for the first child and $6.00/visit for each additional child. (2 hour maximum). During the summer months and holiday breaks we offer punch cards for those needing occasional use of KIM.

I have a question about my monthly membership charges, who do I contact?
All billing questions can be directed to our Administrative/Accounting office at (734) 580-2500 during 9am to 5pm Monday through Friday. On weekends, you can direct billing questions to the member desk representative. If we cannot answer your question on the weekend, we will notify you on Monday to follow up with your question.

For more information, please call (734) 580-2500 or complete our contact form.